Payment Policy

Thank you for shopping with Luxe Vogue! We aim to provide a secure, seamless, and convenient payment process for all our customers. Please read this Payment Policy to understand the payment options available to you when shopping on our website.

1. Accepted Payment Methods

We accept the following secure payment methods for your convenience:

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Diners Club
  • Maestro
  • Union Pay
  • Apple Pay
  • Google Pay
  • Discover

All transactions are processed securely through trusted third-party payment processors to ensure your payment information is protected.

2. Payment Security

Your security is our top priority. Luxe Vogue employs the latest technology to safeguard your payment information:

  • SSL Encryption: All sensitive payment details (such as credit card information) are encrypted using SSL (Secure Socket Layer) technology to ensure your data remains secure during transactions.
  • Trusted Payment Processors: We use reliable third-party payment providers that comply with PCI-DSS (Payment Card Industry Data Security Standard) to process your payments securely.

3. Currency and Pricing

  • Currency: All prices on our website are listed in EUR (Euros).
  • VAT: The prices displayed on our website are inclusive of Value Added Tax (VAT) as required by German law.
  • Currency Conversion: If you're using an international credit card or payment method, please note that your bank or payment provider may charge additional currency conversion fees based on their rates.

4. Order Processing and Payment Authorization

After placing your order and entering your payment details, we will verify the payment information and authorize the transaction. Please note:

  • Payment Authorization: Your payment will be authorized at the time of purchase, but the order will only be processed after confirmation of payment and product availability.
  • Order Confirmation: After successful payment processing, you will receive an email confirming your order with all relevant details such as the items purchased, total price, and estimated delivery time.

5. Payment Issues and Errors

If you experience any issues with processing your payment, please consider the following:

  • Payment Declined: If your payment is declined by your bank or payment provider, please verify the information entered, such as your card details, billing address, and payment method. You can also contact your bank for more details on why the transaction was declined.
  • Failed Payment: In the event that your payment fails, we will notify you via email and request you to attempt payment with an alternative method.

Luxe Vogue is not responsible for any issues related to payment provider systems or card-related issues.

6. Invoice and Receipts

Upon successful payment, you will receive an email invoice or receipt with all your order details, including:

  • Payment confirmation
  • Items purchased
  • Total amount paid (including taxes)

You can also view your past purchases and invoices in your account section on our website.

7. Refunds and Cancellations

If you wish to cancel your order or request a refund, please refer to our Return and Refund Policy for detailed instructions.

  • Refund Processing: Refunds will be issued to the original payment method used at checkout, and this may take up to 7 business days to process.
  • Order Cancellation: If your order has not yet been shipped, we can cancel the order, and your payment will be refunded accordingly.

8. Fraud Prevention

To ensure the safety of all transactions, we take necessary measures to prevent fraudulent payments. This includes verifying orders that may seem suspicious:

  • Verification Requests: We may contact you to verify payment details or request additional identification if we suspect fraudulent activity.
  • Fraud Detection Tools: We use advanced fraud prevention tools to identify suspicious transactions. If an order is flagged, we may contact you for further information or cancel the transaction.

9. Customer Support

If you have any questions regarding payments, billing, or issues with your order, please do not hesitate to reach out to our customer support team:

  • Email: info@luxevogue.net
  • Phone: +49 15510 830169
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm (CET)
  • Business Address: Neue Hochstraße 54, 13347 Berlin, Germany

Thank you for shopping at Luxe Vogue! We aim to provide a safe and easy payment experience for all our customers.