Terms And Conditions

Welcome to Luxe Vogue! By accessing and using our website, https://luxevogue.net/, you agree to the following terms and conditions. Please read them carefully before placing an order or using our services. If you do not agree with any part of these terms, you should not use our website or place an order.

1. Introduction

Luxe Vogue is a German-based online clothing store offering a wide range of fashion items. Our services are provided to you subject to these Terms and Conditions, our Privacy Policy, and any other policies that may apply to specific sections of our website.

2. Account and Registration

To make a purchase on our website, you must be at least 18 years old. You may be asked to create an account to facilitate order processing. By creating an account, you agree to provide accurate and up-to-date information and keep your account information secure.

  • Account Information: You are responsible for maintaining the confidentiality of your account credentials (username and password) and agree to notify us immediately if you believe your account has been compromised.
  • Account Use: You agree not to use your account for any illegal or unauthorized purpose.

3. Product Information and Availability

We strive to provide accurate and up-to-date information on our products, including descriptions, sizes, colors, and availability. However, we cannot guarantee that all information on our website is error-free or complete. All products are subject to availability, and we reserve the right to limit the quantity of items that can be purchased.

Product Availability: If a product youā€™ve ordered is out of stock or unavailable, we will notify you and provide options such as waiting for restocking, substituting with a similar product, or canceling the order.

4. Ordering and Payment

By placing an order on Luxe Vogue, you are making an offer to purchase the selected items, subject to availability and acceptance by us. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in the pricing or product information, or suspected fraud.

  • Order Cut-off Time: Our order cut-off time is 5:00 pm (CET). Orders placed after this time will be processed on the next business day.
  • Pricing: All prices listed on our website are in EUR (Euros) and include applicable taxes. Shipping is free within Germany.
  • Payment Methods: We accept major credit cards and payment methods as indicated during checkout. All payment transactions are processed securely via third-party payment processors.

5. Shipping and Delivery

  • Shipping Method: We offer free shipping to all customers within Germany.
  • Processing Time: Orders are processed within 1-3 business days after payment is confirmed.
  • Transit Time: Delivery usually takes between 3-8 business days, with a total delivery time of approximately 4-11 business days.
  • Shipping Restrictions: We currently only ship to Germany.

Please ensure that the delivery address is accurate. We are not responsible for delays caused by incorrect address details.

6. Returns and Refunds

We accept returns within 30 days of delivery. If you wish to return an item, please follow our Return and Refund Policy outlined on our website. Please note the following:

  • Return Shipping Costs: If the return is due to a mistake made by the customer (e.g., wrong item ordered), the return shipping cost is the responsibility of the customer.
  • Refund Processing: Refunds will be processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method.

7. Customer Obligations

You agree to use the website and our services only for lawful purposes. You are prohibited from:

  • Using our website to transmit any harmful or illegal content.
  • Engaging in activities that may damage or disrupt the functioning of the website or our systems.
  • Attempting to reverse-engineer, modify, or hack into the website's source code.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, trademarks, and other materials, are owned by Luxe Vogue or licensed to us. You may not use, reproduce, or distribute any content from our website without our prior written consent.

9. Limitation of Liability

Luxe Vogue is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our website or the products purchased from us. While we strive to ensure the accuracy of the information on our website, we do not guarantee that the website is error-free or that the content is always up-to-date.

10. Modifications to the Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the most recent revision will be updated. It is your responsibility to review these terms periodically to stay informed of any changes.

11. Governing Law

These Terms and Conditions are governed by the laws of Germany. Any disputes arising from or related to the use of our website or these terms shall be resolved in the appropriate courts of Germany.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us:

  • Email: info@luxevogue.net
  • Phone: +49 15510 830169
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm (CET)
  • Business Address: Neue HochstraƟe 54, 13347 Berlin, Germany

Thank you for shopping with Luxe Vogue!

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