Thank you for shopping with Luxe Vogue! We strive to provide a seamless and efficient shopping experience. Please read our shipping policy to understand how we handle your orders, delivery times, and shipping methods.
1. Shipping Method and Costs
At Luxe Vogue, we offer Free Shipping on all orders within Germany. We want to make your shopping experience as enjoyable and convenient as possible, which is why we cover the cost of shipping for all orders placed through our website.
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Shipping Method: Free Shipping
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Shipping Costs: Free for all orders within Germany
2. Order Processing
Once you place an order with us, we will begin processing it as soon as possible. All orders are processed within 1-3 business days after payment is confirmed. Please note that our order cut-off time for processing is 5:00 pm (CET). Orders placed after this time will be processed on the next business day.
3. Delivery Time
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Processing Time: Orders are processed within 1-3 business days.
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Transit Time: Shipping typically takes between 3-8 business days once the order is dispatched.
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Total Delivery Time: Your order will generally arrive within 4-11 business days from the time you place it, depending on your location within Germany.
Please note that delivery times may vary depending on your specific location, and external factors such as weather or public holidays could cause minor delays.
4. Shipping Restrictions
Currently, we only offer shipping to Germany. We do not ship to international addresses at this time. We are working on expanding our shipping capabilities to more locations in the future, so please stay tuned for updates.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable) to monitor your shipment’s progress. Please allow up to 24 hours for tracking information to be updated in the system after your order is dispatched.
6. Delivery Issues
If there are any issues with your delivery, such as delays, lost packages, or damaged items, please contact us immediately at info@luxevogue.net. We will assist you in resolving the issue as quickly as possible.
7. Undelivered Packages
In the rare case that a package is undeliverable due to an incorrect address or if it is returned to us by the carrier, we will contact you to arrange re-shipment. Any additional shipping charges incurred for reshipping will be the responsibility of the customer if the delivery issue is due to an incorrect or incomplete address provided at checkout.
8. Shipping Address
Please double-check the shipping address before placing your order to ensure accurate and timely delivery. Luxe Vogue is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer.
9. Shipping to P.O. Boxes
We currently do not offer delivery to P.O. Boxes. Please provide a physical address for your order to be processed and shipped.
10. Free Shipping Promotion
Free shipping applies to all orders, and there are no minimum order requirements. This promotion is valid only for orders within Germany.
11. Customer Support
If you have any questions about shipping, order status, or delivery times, please don't hesitate to reach out to us. Our customer support team is available Monday through Friday, 9:00 am - 5:00 pm (CET), to assist you.
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Email: info@luxevogue.net
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Phone: +49 15510 830169
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Business Hours: Monday - Friday, 09:00 am - 05:00 pm (CET)
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Business Address: Neue Hochstraße 54, 13347 Berlin, Germany
Thank you for choosing Luxe Vogue! We look forward to providing you with high-quality fashion and exceptional customer service.
